Automotive and Watercraft Service Attendant Career

Job Description: Service automobiles, buses, trucks, boats, and other automotive or marine vehicles with fuel, lubricants, and accessories. Collect payment for services and supplies. May lubricate vehicle, change motor oil, refill antifreeze, or replace lights or other accessories, such as windshield wiper blades or fan belts. May repair or replace tires.


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Automotive and Watercraft Service Attendant Career

What skills are required for Automotive and Watercraft Service Attendants?

Importance Skills
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking - Talking to others to convey information effectively.
Service Orientation - Actively looking for ways to help people.
Operation and Control - Controlling operations of equipment or systems.
Time Management - Managing one's own time and the time of others.
Equipment Maintenance - Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Repairing - Repairing machines or systems using the needed tools.
Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Coordination - Adjusting actions in relation to others' actions.
Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
Operations Monitoring - Watching gauges, dials, or other indicators to make sure a machine is working properly.
Reading Comprehension - Understanding written sentences and paragraphs in work-related documents.
Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Persuasion - Persuading others to change their minds or behavior.
Negotiation - Bringing others together and trying to reconcile differences.
Writing - Communicating effectively in writing as appropriate for the needs of the audience.
Quality Control Analysis - Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
Troubleshooting - Determining causes of operating errors and deciding what to do about it.
Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.

What knowledge is needed to be an Automotive and Watercraft Service Attendant?

Importance Knowledge
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Chemistry - Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

Work Styles

Importance Styles
Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
Self-Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems.
Integrity - Job requires being honest and ethical.
Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Initiative - Job requires a willingness to take on responsibilities and challenges.
Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction.
Persistence - Job requires persistence in the face of obstacles.
Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
Innovation - Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.